How can you respond?
You may contact us via telephone +31(0)346-237300 or, preferably, respond in writing (dated) including the nature of your complaint. You will receive a written response from our offices within two weeks.
Were you expecting an alternate solution?
Are you dissatisfied with the response to your complaint? You may submit an appeal. This means you inform us, via registered post, that you do not agree and that you would like to receive an alternate solution. Please include the following in your correspondence:
Description of your complaint;
Your name, address, telephone number and email address;
Your bank account number.
Please also include documentation and/or any other information to clarify and support your complaint. Correspondence should be directed to our management board. Contact details:
Beaumont Capital N.V.
Attn: Management
Postbus 21
3600 AA Maarssen
We aim to provide a substantive response within two weeks. We will inform you in the event of any additional response time.
Are you dissatisfied with our response? Are you dissatisfied with our answer?
You may submit your written complaint to the ombudsman with the Dutch Financial Services Complaints Authority (KiFid) within 8 weeks of the date of issue. This is an independent authority on financial disputes.
Contact information:
KiFID
Postbus 93257
2509 AG The Hague,
Telephone: +31-900-3552248,
www.kifid.nl
No solution?
Has the mediation and ruling via the ombudsman not resulted in an acceptable solution? You may then submit your complaint to the disputes commission within KiFID. This must be done within three months of the date of issue provided on the ombudsman’s response. Advice given by the disputes commission is binding.